Contact Center: +7 (727) 259 69 00
+7 (727) 330 57 77

Who can apply for the loans?
Residents of the Republic of Kazakhstan.

Are there any age restrictions?
Yes, the borrower must be at least 21 years and not older than 65 years old at the time of full repayment of the loan.

What documents are referred to "identity documents" when making a loan?
Identity card of the citizen of the Republic of Kazakhstan.
Passport of the citizen of the Republic of Kazakhstan.
Residence permit for a foreign person in the Republic of Kazakhstan.

Can I apply for a second loan in the Bank?
Yes, depending on your solvency in accordance with the Bank’s requirements.

Is it possible to buy a property or vehicles from close relatives and / or husband / wife?
Provision of loans for the purchase of property / vehicle from husband / wife is prohibited. Loans that do not require providing documentary proof of income, a loan to purchase the property from their parents, children, and siblings is prohibited.

Which is loan currency?
Tenge.

In what mode (cash / non-cash) are the loans granted?
Loans are granted by the Bank by transferring money to the account of the borrower.

What is the scheme of the loan repayment?
The Bank has two schemes of repayment:
1)      Principal payment in equal installments;
2)      Annuity payments.

What are conditions for early repayment?
Lockout period - 6 months. During the lockout period, except 14 days from the date of issuance of the loan, you will be charged for early repayment of the loan in the amount of 1% of the outstanding principal, at least 25,000 tenge.

How can I repay the loan?
By cash payment or transfer of money to the borrower's account that would be further debited by the Bank, as the date of the regular payment comes, for repayment of the loan and payment of interest in the amount specified in the repayment schedule.

Are there any restrictions in terms of the year of construction and the secondary real estate market coverage?
Yes. There are restrictions and special requirements to the mortgage taken by the Bank as collateral, which can be found out in any of the Bank's branch in your city.

Can I get a loan from the Bank to repay the loan to another bank (refinancing)?
The Bank will refinance the loan issued to the applicants in the other second-tier bank, if: 

  • Refinancing only applies to the outstanding principal debt, excluding penalties, fines, fees and other charges which are paid by the borrower at its own expense;
  • lack of outstanding debt on the loan to be refinanced;

Is the loan use followed-up?
The loan use is subject to follow-up monitoring in accordance with the terms of lending programs.

What sanctions are applied for late payment?
In case of delay in loan repayment and payment of interest, the Bank applies to the borrower a penalty at the rate specified by the bank loan agreement. The size of penalties under the relevant program is the same both for the overdue loans and past due interest payments. Meanwhile, a penalty shall be charged on the amount of arrears from the date of arrears up to the date of repayment of arrears.